Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to the Happily Club website and personal information you provide when interacting with us, including when you submit an enquiry, request information about our services or communicate with us about a potential or existing project.

In this policy, "Happily Club", "we", "us" and "our" refer to the business operating under the Happily Club name. This policy should be read alongside our Terms & Conditions and any additional privacy notices that may apply to specific services.

2. Information We May Collect

The information we collect depends on how you interact with our website and services. It may include the following categories:

• Contact information, such as your name, email address, telephone number and business details.
• Enquiry information, including messages, service requirements and details you choose to share with us.
• Project information, such as business content, branding materials, feedback and communication relevant to an engagement.
• Technical information, such as IP address, browser type, device information, pages visited and website usage data, where collected through server logs or analytics tools.

Please provide only information that is reasonably necessary for your enquiry or project.

3. How We Collect Information

We may collect information directly from you when you complete a contact form, email us, telephone us or otherwise communicate with Happily Club. Information may also be generated when you browse our website, depending on the technical features, server logs and tools in use.

If third-party services are integrated into our website, those providers may collect information in accordance with their own privacy notices and the settings enabled on our website.

4. How We Use Your Information

We may use the information we collect for legitimate business purposes connected with operating our website and providing our services. These purposes may include:

Responding to enquiries, discussing project requirements, preparing proposals, communicating with clients, delivering agreed services, maintaining business records, improving website performance, protecting our systems, preventing misuse and meeting applicable legal obligations.

5. Legal Grounds for Processing

Where applicable data protection laws require a legal basis for processing personal information, we will rely on an appropriate basis for the relevant activity. Depending on the circumstances and applicable law, this may include your consent, taking steps at your request before entering into an agreement, performing a contract, complying with a legal obligation or pursuing legitimate business interests where permitted.

Where processing relies on consent, you may withdraw that consent where permitted by applicable law. Withdrawal does not affect processing that took place lawfully before consent was withdrawn.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, understand usage and improve the browsing experience. The technologies used depend on the website configuration and any third-party tools enabled.

• Essential technologies may support basic website functionality and security.
• Analytics technologies, if enabled, may help us understand website traffic and visitor interactions.
• Third-party technologies may be used when external services or embedded content are integrated into the website.
• You may be able to manage cookies through your browser settings and where provided, our cookie preference controls.

Blocking certain cookies may affect some website features. Our actual cookie practices depend on the technologies deployed on the website.

7. How We Share Information

We do not share personal information indiscriminately. We may disclose information when reasonably necessary for the purposes described in this policy, subject to applicable law and any relevant contractual obligations.

This may include sharing information with service providers who support website hosting, business communications, project delivery, analytics or other operational needs; where required by law or a lawful request; or where necessary to establish, exercise or defend legal claims. We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, subject to their applicable arrangements and obligations.

8. Third-Party Services and External Links

Our website may contain links to external websites or use third-party services, including hosting providers, analytics tools, communication platforms and embedded content. These services may process information under their own privacy policies and terms.

We do not control the independent privacy practices of third-party websites. We encourage you to review the relevant privacy notices before providing information or using those services. Our responsibility for third-party processing depends on our role, the applicable arrangements and relevant law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing client relationships, delivering services, maintaining appropriate business records and meeting legal obligations.

Retention periods may vary depending on the type of information, the nature of the relationship, applicable legal requirements and whether the information is needed to resolve disputes or protect legitimate interests. When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it appropriately, subject to applicable law.

10. Information Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration and disclosure. The safeguards used may include appropriate access controls, secure systems and responsible handling practices, depending on the nature of the information and the services involved.

No website, electronic transmission or storage system can be guaranteed to be completely secure. You should avoid sending passwords, payment card details, patient records or other highly sensitive information through ordinary contact forms or unsecured communication channels.

11. International Data Transfers

Depending on the location of our service providers, the tools used and the location of our clients, personal information may be processed or stored in countries other than the country in which it was collected.

Where an international transfer is subject to applicable data protection requirements, appropriate safeguards or other legally permitted transfer mechanisms should be used. The availability and form of these safeguards depend on the relevant jurisdictions, service providers and processing arrangements.

12. Children's Privacy

Our website and services are intended primarily for healthcare professionals, businesses and organizations. We do not knowingly seek to collect personal information directly from children through our general business enquiry channels.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the circumstances and take appropriate action in accordance with applicable law.

13. Patient and Sensitive Health Information

Happily Club provides digital services to healthcare professionals and organizations. Our general website enquiry forms are intended for business enquiries and project discussions, not for collecting patient medical records, diagnoses, treatment details or other sensitive health information.

Please do not submit patient-identifiable information or confidential medical records through general contact forms or ordinary email unless a suitable channel and appropriate safeguards have been specifically agreed upon. Healthcare clients are responsible for ensuring that any patient information they collect or share for a project is handled lawfully and that the necessary permissions, safeguards and agreements are in place.

14. Your Privacy Rights and Choices

Depending on the laws applicable to you and the circumstances of the processing, you may have rights concerning your personal information. These may include requesting access to your information, correcting inaccurate details, requesting deletion, withdrawing consent where processing is based on consent, or raising an objection or complaint where applicable.

To make a privacy-related request, contact us using the details provided below. We may need to verify your identity before responding. Requests will be handled in accordance with applicable law, including any relevant exceptions, limitations and response periods.

15. Privacy Policy Updates

We may update this Privacy Policy to reflect changes in our website, services, technology, business practices or applicable legal requirements. The revised version will be published on this page, together with an updated effective or revision date where appropriate.

We encourage you to review this page periodically to stay informed about how personal information may be handled.

Read our Terms & Conditions.

16. Data Breaches and Incident Response

If we become aware of a personal information incident affecting information for which we are responsible, we will assess the incident and take reasonable steps to contain and address it, consistent with applicable law and our role in the relevant processing.

Where notification to affected individuals or relevant authorities is legally required, we will follow the applicable requirements. The response will depend on the nature of the incident, the information involved and the relevant legal obligations.

17. Applicable Law and Complaints

This Privacy Policy should be interpreted in accordance with the data protection and privacy laws that apply to the relevant processing and the business operating Happily Club. The applicable requirements may vary depending on your location, the nature of the information and the services involved.

If you have a concern about how your personal information is handled, please contact us first so we can review your concern. This does not limit any right you may have to contact a relevant data protection authority or exercise another remedy available under applicable law.

18. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to make a privacy-related request or have concerns about the handling of your personal information, please contact Happily Club using the details below.

Business name: Happily Club

Email: hello@happilyclub.com